François Zucco

I’m François, a technical writer who explains complex topics in plain, direct language. I work on technical documentation, UX writing, and developer-facing content to help users embrace new products and features with confidence. My approach is plain-language and action-first. My goal is to contribute to a friendlier web that works for everyone.

Technical Writing

These portfolio samples come from documentation I have contributed to for various products. I’ve replaced references to real companies with the fictitious tech giant, Nilquist Inc.

Integration Guide: Automating Agent Assignment with Webhooks
Integration Guide 8 minutes

A guide that shows users how to use a webhook to automatically assign agents to incoming chat requests.

API Documentation: Sentiment Analysis and Summarization
API documentation 5 minutes

API documentation for new sentiment analysis and summarization endpoints added to a REST API.

Adding webhooks to connect with external systems
User Guide 6 minutes

A tutorial to help users connect external systems using webhooks.

Start a video call
User Guide 1 minute

A help center guide for a video-calling feature.